Terms of service
Welcome to MARVELLA. These Terms of Service govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms.
1. Online Store Terms
You must use our website and products only for lawful purposes. You must not misuse the website, interfere with its operation, or attempt to access it in an unauthorised manner.
2. Products and Information
We aim to display our products, descriptions, ingredients, images and colours as accurately as possible. Actual product appearance may vary slightly due to packaging updates, screen displays and other factors.
Product information is provided for general informational purposes and should not be considered medical advice.
3. Orders
We reserve the right to accept, refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable.
- Pricing or product information contains an obvious error.
- Fraud or unauthorised activity is suspected.
- We are unable to fulfil or deliver the order.
If we cancel an order after payment has been processed, we will provide an appropriate refund.
4. Prices and Payment
All prices are displayed in Australian dollars (AUD) unless otherwise stated.
Prices, promotions and product availability may change. Any applicable shipping charges will be displayed during checkout before your purchase is completed.
5. Shipping and Delivery
Delivery timeframes are estimates and may be affected by circumstances outside our reasonable control.
Please ensure that your shipping information is accurate before completing your order. Contact us as soon as possible if you notice an error.
6. Returns and Refunds
Returns, exchanges and refunds are handled according to our Returns & Refund Policy and your rights under the Australian Consumer Law.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded. Australian businesses selling online have the same consumer-law responsibilities as physical businesses.
7. Haircare and Cosmetic Products
Individual experiences with haircare products may vary.
Customers should review the product information and ingredient list before use. If you have known allergies, sensitivities or concerns about whether a product is suitable for you, seek appropriate professional advice before use.
Discontinue use if irritation or an adverse reaction occurs.
8. Intellectual Property
All content on the MARVELLA website, including our brand name, logos, graphics, photographs, product designs, text and other original content, is owned by or licensed to MARVELLA unless otherwise stated.
You may not reproduce, copy, distribute or commercially use our content without prior written permission.
9. Prohibited Uses
You must not use our website:
- For unlawful or fraudulent purposes.
- To infringe another person's rights.
- To transmit malicious code or interfere with website security.
- To collect information about others without lawful authority.
- To impersonate another person or provide false information.
10. Third-Party Services
Our website may use third-party services, including payment processors, shipping providers and technology platforms. Your use of certain third-party services may also be subject to their own terms and policies.
11. Limitation of Liability
To the maximum extent permitted by law, MARVELLA is not liable for losses arising from misuse of our products or website.
Nothing in these Terms excludes or limits any liability, guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law or other applicable law.
12. Changes to These Terms
We may update these Terms from time to time. The latest version will be published on this website with an updated effective date.
13. Governing Law
These Terms are governed by the laws of New South Wales, Australia, and applicable Commonwealth laws.
14. Contact Us
For questions regarding these Terms, please contact: marvellamk@outlook.com