Shipping policy

Shipping Policy

Last updated: 13 July 2026

Thank you for shopping with MARVELLA. We aim to process and deliver your order as quickly and carefully as possible.

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

During product launches, sales and other high-volume periods, processing times may be slightly longer.

You will receive a confirmation email after placing your order and another notification once your order has been dispatched.

Australian Shipping

MARVELLA currently ships within Australia only.

Express Shipping: Estimated delivery within 3–5 business days.

Standard Shipping: Estimated delivery within 7–14 business days.

Shipping costs will be calculated and displayed at checkout.

Please note that delivery timeframes are estimates and may vary depending on your location, the delivery provider, public holidays and circumstances outside our reasonable control.

Order Tracking

Where tracking is available, you will receive tracking information once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or dispatched.

Delayed, Lost or Missing Orders

If your order is significantly delayed or appears to be missing, please contact MARVELLA Customer Care with your order number so we can assist you.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible with:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

We will assess the issue and provide an appropriate resolution in accordance with applicable Australian consumer laws.

International Shipping

MARVELLA currently ships within Australia only.

We hope to expand internationally in the future.

Contact Us

For shipping enquiries, please contact:

MARVELLA Customer Care
Email: Marvellamk@outlook.com