Refund policy
At MARVELLA, we want you to feel confident when shopping with us. If there is an issue with your order, please contact us and we’ll do our best to assist you.
Change of Mind
Due to the personal nature of haircare and cosmetic products, we do not accept returns or exchanges for change of mind where a product has been opened, used, or its seal has been broken.
For unopened and unused products in their original condition and packaging, please contact us within 14 days of receiving your order to request a return. Return shipping costs for change-of-mind returns are the responsibility of the customer.
Faulty, Damaged or Incorrect Products
If your order arrives damaged, faulty, or you receive the wrong product, please contact us as soon as possible with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Where required under the Australian Consumer Law, you may be entitled to a repair, replacement, refund, or other remedy depending on the circumstances. Nothing in this policy limits your rights under the Australian Consumer Law.
Refunds
Once an approved return has been received and assessed, we will notify you of the outcome. Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Contact Us
For return or refund enquiries, please contact us at: Marvellamk@outlook.com
MARVELLA Customer Care
Email: Marvellamk@outlook.com